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General Troubleshooting



On most occasions, Blue Jalappeno extensions can be installed by anyone and run without issue. Occaisionly there are problems related to installation issues or environmental conflicts that result in problems. Use the following guide to help you investigate and resolve any issues you might see.

Common Problems

From the list below, review the issue you are seeing and refer to the relevant section
 Extension does not appear under System > Configuration

 Verify your installation is correct

 Errors on screen e.g. "Base table or view not found" SQL has not run during installation
 Extension is not working or not behaving as expected     Check for extension conflicts


Extension was incorrectly installed

To check your installation:
  1. Verify you have copied to your correct Magento installation
  2. Blue Jalappeno extensions will be installed under app/etc/modules and app/code/local/Bluejalappeno or app/code/community/Bluejalappeno
  3. If you the above is correct, refresh your cache and frontend, log out and log in of Magento admin panel and try again

SQL Has Not Run During Installation 

Some extensions include an SQL script to modify your database. On rare occaisions this script will not run or stop before it completes. To resolve this you need to force the SQL to rerun.
Please note that Blue Jalappeno cannot be held responsible for any issues caused by following this procedure. It requires some database knowledge and should be undertaken with extreme care.
To do so
  1. Backup your database and Magento installation
  2. Turn off your cache
  3. Login to your database admin tool e.g. PHPMyAdmin
  4. Browse the table 'core_resource'  and find the row relating to the Blue Jalappeno extension e.g. 'orderexport_setup' for Blue Jalappeno Order Export
  5. Delete this row only
  6. Refresh the front end and admin panel of your Magento installation
  7. Turn the cache on (if using)
  8. Ensure the installation has run correctly e.g. attribute or tables have been created
Your installation will now be complete.

Extension Conflicts

Extension conflicts are rare but not uncommon within Magento.
  1. To verify you have an extension conflict you can use the extension conflict tool. Webshopapps offer a download of this tool here
  2. You can use inheritance to resolve the conflict - where two extensions are rewriting the same core file.

Contact sales@bluejalappeno.com if you need further assistance.